Effective Date: 20 February 2026

This Shipping & Delivery Policy applies to all orders placed on https://thewallarts.in/ operated by The Wall Arts.

By placing an order, you agree to the terms outlined below.

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1. Shipping Coverage

We currently ship across India.

At this time, we do not offer international shipping.

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2. Order Processing Time

• Orders are processed within 1–3 business days after successful payment confirmation.
• Customized or special design orders may require additional processing time.
• Orders are not processed on Sundays or public holidays.

Once your order is shipped, you will receive tracking details via email or SMS (if applicable).

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3. Estimated Delivery Time

Delivery timelines depend on your location:

• Metro Cities: 3–5 business days
• Other Locations: 4–8 business days
• Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations or unforeseen circumstances.

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4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Any promotional free shipping offers will be clearly mentioned on the website.

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5. Delays in Delivery

Delivery delays may occur due to:

• Natural disasters
• Government restrictions
• Logistic disruptions
• Incorrect address provided by customer
• Courier partner delays

The Wall Arts shall not be held liable for delays caused by circumstances beyond our control.

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6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If delivery fails due to:

• Incorrect address
• Customer unavailable to receive the order
• Refusal to accept delivery

Re-shipping charges may apply.

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7. Damaged Shipments

If the product arrives damaged:

• Report the issue within 48 hours of delivery
• Email: thewallarts.in@gmail.com
• Provide order ID, photos of product and packaging, and unboxing video (if available)

Failure to report within 48 hours may result in rejection of the claim.

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8. Risk & Ownership

Ownership and risk of loss transfer to the customer upon successful delivery of the product.

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9. Contact Information

The Wall Arts
Indore, Madhya Pradesh, India
Email: thewallarts.in@gmail.com